API Services are down

Outage Onbe API Services Account Management API Customer Service API - REST Debit API
2025-02-14 17:44 EST · 2 hours, 11 minutes

Updates

Monitoring

The issues affecting our Onbe APIs has been resolved as of 18:52 ET. We currently have transactions processing successfully. Our team continues to monitor the system and investigate the root cause.

Thank you for your patience as we resolve this issue. This incident is resolved.

February 14, 2025 · 19:56 EST
Update

We have identified the issue affecting our APIs. Our team is working on a resolution in collaboration with Microsoft and our partner vendors.

Our teams remain actively engaged to restore normal operations as soon as possible. We will provide further updates as more information becomes available.

Thank you for your patience

February 14, 2025 · 18:51 EST
Investigating

We are currently investigating an issue affecting our APIs. Customers may experience slower response time and timeout for API calls. Our teams are actively investigating the issue to restore normal performance as quickly as possible.

Updates to follow as information becomes available.

February 14, 2025 · 17:44 EST

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