APIs performance experiencing degradation

Service disruption Onbe API Services Account Management API Customer Service API - REST Customer Service API - SOAP Debit API
2025-12-14 12:54 EST · 31 minutes

Updates

Resolved

The performance degradation issues with all the APIs has been resolved and performance has returned to normal as of 1:10 pm EST. We will continue to monitor for stability.

Thank you for your patience, and we apologize for any inconvenience this may have caused. This incident is resolved.

December 14, 2025 · 13:21 EST
Investigating

We are currently experiencing degraded performance issues affecting our APIs. Customers may experience slower response times and intermittent failures for some API calls. We are actively investigating the issue with urgency to restore normal performance level as quickly as possible.

We apologize for the inconvenience and will share updates as soon as they are available

December 14, 2025 · 12:54 EST

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