Issue with PIN Setup and Card Activations

At 12:25 PM ET, we identified a service disruption affecting IVR self-service functionality. This issue prevented cardholders from completing activities such as PIN setup and card activation through the IVR channel. Throughout the incident, alternative support channels, including live agents and MyPaymentVault-assisted services, remained available and operational.

The issue was fully resolved by 2:35 PM ET, and IVR services have been restored. All cardholder services, including self-service PIN setup and card activation, are operating normally at this time.

We apologize for any inconvenience this may have caused to your cardholders.