API Service degradation

Service disruption Onbe API Services Account Management API Customer Service API - REST Customer Service API - SOAP Debit API
2026-08-27 01:09 PM EDT · 43 minutes

Updates

Resolved

The incident impacting transaction processing and API services has been resolved. Services have remained stable following recovery, and all systems are operating normally.

We are continuing to work with our external partner to complete a root cause analysis and identify preventive measures.

We appreciate your patience while we worked to restore service.

August 27, 2026 · 01:53 PM EDT
Monitoring

As of 1:32 PM ET, transaction processing and API services have recovered, and we are closely monitoring platform performance to ensure continued stability. We are working with our external partner to complete a root cause analysis and will provide additional updates as they become available.

August 27, 2026 · 01:47 PM EDT
Investigating

We are currently experiencing API degradation impacting transaction processing. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible.

Further updates will be provided as information becomes available.

August 27, 2026 · 01:09 PM EDT

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